Job Description
Job Title: System Analyst
Role Purpose
The System Analyst is responsible for analyzing, supporting, and improving client's business and technology systems by acting as a key link between business stakeholders, system managers, vendors, and IT teams.
The role focuses on requirements analysis, system documentation, issue resolution, change support, and governance, ensuring systems operate reliably, securely, and in compliance with Client policies and regulatory requirements.
Key Responsibilities
System Analysis & Support
- Analyze business requirements and translate them into functional and system requirements.
- Support daytoday system operations, including issue analysis, rootcause identification, and coordination with technical teams and vendors.
- Act as a point of contact for systemrelated queries, enhancements, and defect resolution.
- Ensure system changes and fixes align with approved requirements and business expectations.
Requirements & Documentation
- Prepare and maintain functional specifications, process flows, impact assessments, and system documentation.
- Document system behaviors, integrations, dependencies, and data flows.
- Support change requests by performing impact analysis and effort estimation.
Stakeholder & Vendor Coordination
- Work closely with business users, system owners, vendors, and internal IT teams to ensure timely resolution of issues.
- Coordinate with vendors for troubleshooting, fixes, and enhancements, ensuring adherence to SLAs and contractual commitments.
- Participate in meetings, workshops, and review sessions with stakeholders.
Change, Risk & Governance
- Support ITILbased change management, including documentation, testing support, approvals, and postimplementation reviews.
- Ensure system changes comply with Client policies, security standards, and audit requirements.
- Assist during internal and external audits by providing system documentation, evidence, and clarifications.
Testing & Quality Assurance
- Support UAT activities, including test case preparation, execution support, and defect tracking.
- Validate system changes and enhancements before production deployment.
- Ensure issues are tracked to closure and lessons learned are documented.
Key Skills & Experience
Technical & Functional Skills
- Strong experience as a System Analyst / Business Systems Analyst in enterprise environments.
- Good understanding of application support, system integrations, and data flows.
- Familiarity with IT service management (ITIL) processes such as incident, problem, and change management.
- Ability to analyze logs, incidents, and system behavior to support troubleshooting.
Governance & Compliance
- Experience working in banking or regulated environments is preferred.
- Awareness of risk, audit, and compliance requirements impacting IT systems.
- Strong documentation and control mindset.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related discipline.
- Relevant certifications (ITIL, Business Analysis, or similar) are an advantage.
