Tamheer - Collection & Recovery

Fresher

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Job Description

Job Description

Review debtor report to arrange communication with clients
Address client's email replies with follow up call
Reach RM for alternative Contact Information in case client is not answering the calls
Obtain Commitment to pay (CTP) date and save it in Collect Smart
Escalate all hardship cases to line manager for support
Ensure the payment allocated correctly
Coordinate with credit control team for flagging
Co-ordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time
Ensure to follow and meet the Quality Index protocol to enhance our customer experience.
Ensure compliance with credit control policy
Follow Bupa Values, policies and procedures
Abide by rules of engagement with brokers / clients as per the agreed protoco

Skills