Team Leader

Building Fun

Join the team of the first LEGOLAND速 Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND速 Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO速 values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests.
With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine.
Come and work where work is PLAY. At LEGOLAND速 we make every child a HERO!
Job Role Summary

To ensure the highest safety standards are achieved and maintained throughout the daily operation of the theme park and in particular all rides and attractions. In charge for overall performance of the Attractions attendants in accordance with Merlin Safety Standards as well as departmental policies and procedures.
Team Leaders to provide directions to Attractions front line team on daily bases.
Team Leaders to ensure that the company standards and values are met and developed through working relationships with all levels within the department.To enforce procedures and trainings to nurture behaviour where the health and safety of our guests and staff is of paramount importance while providing the highest standards of guest satisfaction. Expected to drive our key operating standards of Safety, Service, Quality and Efficiency. Expected to take the role of Front Lines when needed.
Job Responsibility

Operations

• Exceed guest expectations through ensuring departmental team deliver to agreed service standards.
• Supporting the Attractions Management Team in organising and implementation of the training of the ride attendant's teams to required standards within time frames set.
• Working alongside key operational stakeholders of the theme park facility to ensure all standards and KPI's are met.
• Show a well-developed sensitivity to customer needs by continually monitoring employee and guest interaction and acting on departmental results.
• Assist the Attractions Management Team in ensuring risk assessments are carried out in line with procedures andare updated regularly as ongoing live documents.
• Actively demonstrate the company values to all colleagues.
• Deliver regular meetings with direct team and attend all required meetings with the middle/senior management team to ensure effective communication within the department.
• Establish and maintain effective lines of communication throughout the department by providing operational presence.

2. Marketing

• Liaising with the Attractions Management Team to collect all information on attendance/offers etc.

• Contribute to park dynamic events, supporting the operational team as and when necessary.

• To promote LEGOLAND Dubai as an employer of choice.

3. Financial

• Assist Attractions Management Team ensuring that staff working schedules are both fully covered and operational.
• Identify and plan for contingencies as required.
• Ensure OPEX are managed and maintained in line to achieve budgets set.

4. Development

• Communicate on a continual basis with Attractions Management Team and other senior managers to ensure best practice is achieved across the parks.
• Monitor proposed and actual changes to current legislation and ensure company compliance (e.g. Health & Safety).
• Recommend and develop new products/ways of working to improve profitability.
• Use departments historical data and information to maximise commercial opportunities.

5. People

• Monitor key indicators (Sick leaves, absenteeism etc.) daily operation updates to be communicated with the Attractions Management Team.
• Motivate, manage and develop the team in line with company standards and values.
• Promote a fun working environment.
• Apply positive performance management effectively throughout the team and minimise the challenges to the team.

6. Health & Safety
Team Leaders to assist in ensuring that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated
Key Skills

The following skills are essential but not limited for the role as a Team Leader:

• Requires operational experience of working within a theme park environment at front line or preferably middle management level with related customer service.
• Requires organizational and planning skills, with the ability to execute multiple tasks.
• Strong understanding of management of risk assessments, SOP's and EAP's within a waterpark or theme park environment.
• Self-motivated and demonstrated initiative.
• History of supporting management and colleagues, with demonstrated leadership skills.
• Strong problem solving and communication skills.
• Must be customer service driven.
• Competent in all aspects of Microsoft Office (Word, Excel, e-mail, Power Point) are required.
• Fluent English in both oral and written.
• Previous work experience in Hospitality/Waterpark.
• Excellent understanding on culture awareness and the unique environment of the UAE.
• Plan & organize: Staff Meetings

Education

• High School or specific experience in the leisure industry for 1 or above years.