Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.
Job Responsibilities
- To assist and backup unit head to manage processing of all Arabic and Islamic transactions maintaining end to end ownership.
- Support format vetting of guarantees.
- Support UAT testing and oversight of related processes.
- Render effective cross-support within Trade Operations team during absences of other team members.
- Monitor processing of all Arabic language and Sharia related transactions under Guarantees, LCs & Collection including offshore activities maintaining end to end ownership.
- Liaison with Legal, Sharia, Business RMs, Offshore teams, CESD, and other internal team, as appropriate to the transaction processing requirements.
- Liaison with appropriate ministry departments such as MOHRE for the labour guarantee handling/claims.
- Coordinate with offshore team to ensure seamless functioning of Trade Finance Operations enabling timely completion of all transactions maintaining SLA & TAT
- To ensure that the Bank's laid down policies and procedures and local/international regulations are always being adhered to
- Take custody of original documents, conduct physical balancing and proper housekeeping of all records.
- SLA & TAT - Monitor and ensure that All Customer requests are processed on the same day and thereby Customers receive efficient and quality service
- Exercise caution to eliminate all sorts of risks due to BPO report and seek immediate remedy for issues if any.
- Monitor all customer complaints and take immediate remedial action in coordination with offshore team. Ensure that such complaints do not recur.
- Handle relatively complex issues and review drafts of transactions as and when referred by customer service / outsourced team.
- Business Continuity Management Participate in BCM in case of contingency as per department's BCP
Requirements:
Qualifications
- 8 -10 years work experience in a Bank with at least 5 years in verifier role. Team leader experience preferable.
- Good exposure to core banking areas such as credit, retail banking, treasury etc. and particularly, banking operations
- Understanding of system requirements and strong IT focus.
- CSDG/CDCS certification preferable
