Job Summary
The Sales Manager/ Team Lead is responsible for driving property sales, managing a high-performing sales team, and achieving revenue targets. This role involves strategic planning, client relationship management, team development, and collaboration with marketing and operations to ensure successful property transactions.
Key Responsibility Areas (KRAs)
Sales Strategy & Execution
- Develop and implement sales plans to meet company targets.
- Identify new market opportunities and customer segments.
- Monitor competitor activity and adjust strategies accordingly.
Team Leadership & Development
- Recruit, train, and mentor sales agents.
- Conduct regular performance reviews and coaching sessions.
- Foster a culture of accountability and excellence.
Client Relationship Management
- Build and maintain strong relationships with clients and investors.
- Ensure high levels of customer satisfaction and service.
- Handle escalations and resolve client issues promptly.
Property Promotion & Coordination
- Collaborate with marketing to promote listings and campaigns.
- Coordinate property viewings, open houses, and client meetings.
- Ensure accurate and timely listing updates.
Sales Reporting & Forecasting
- Track and report sales performance metrics.
- Provide accurate forecasts and pipeline updates.
- Analyze data to improve conversion rates and team productivity.
Compliance & Documentation
- Ensure all transactions comply with legal and regulatory standards.
- Maintain proper documentation and records for all deals.
- Liaise with legal and finance teams as needed.
Key Performance Indicators (KPIs)
- Monthly Sales Volume: Total value of properties sold.
- Lead Conversion Rate: % of leads converted into successful deals.
- Team Performance: % of team members meeting or exceeding targets.
- Client Satisfaction Score: Feedback ratings from clients.
- Average Deal Closure Time: Time taken from lead to final sale.
- Listing-to-Sale Ratio: % of listed properties successfully sold.
- Compliance Accuracy: % of deals with complete and correct documentation.
