Team Leader

Operational Management:

-Oversee daily operations and ensure that superior customer service is provided to all clients, (in person, over the phone, or via email).

- Manage the onboarding process for new clients, ensuring a smooth transition and understanding of services.

- Handle move-ins and inspect offices upon move-outs.

- Cultivate and maintain positive relationships with clients.

- Develop methods to gauge customer satisfaction and handle complaints.

- Collect and analyze client feedback for strategic decision-making.

- Ensure compliance with Company policies.

- Identify opportunities to upsell or cross-sell products or services.

- Ensure that daily office inspections are conducted to maintain established standards for

safety, cleanliness, functionality, and overall appearance.

- Oversee and supervise Office Assistants and Community Managers in their daily tasks,

ensuring efficiency and adherence to established standards.

- Communicate with contractors, vendors, etc., for necessary office repairs and maintenance.

- Maintain accurate records and documentation related to client agreements, billing, and

payments.

- Oversee and manage inventory of office supplies and equipment.

- Provide logistical support for meetings and events.

- Organize and participate in in-house community events.

- Monitor and control expenses to ensure the profitability of the business center.

Position

Reporting To

- Maintain thorough knowledge of the Center's products and services.

- Develop and implement operational strategies and procedures.

Sales Management:

- Develop and implement comprehensive sales strategies to achieve the center's sales targets.

- Create and execute sales plans, setting clear objectives and milestones.

- Analyze market trends and identify opportunities for growth and development.

- Identify and target potential clients through networking and other lead generation activities.

- Conduct and manage tours of the business center for prospective clients

- Prepare and deliver compelling sales proposals to prospective clients.

- Monitor sales performance for self, and the team, and prepare regular reports for the CEO.

- Be adept at using CRM software to track sales activities, manage leads, and update client

information.

- Work closely with the marketing team to develop and implement promotional campaigns and

materials.

- Participate in industry events and networking activities to promote the center.

- Contribute to social media and online marketing efforts to increase visibility and attract new

clients.

- Supervise and support the sales team, providing guidance and training as needed.

- Conduct regular sales meetings to review progress, share best practices, and address

challenges.

- Foster a positive and collaborative team environment, encouraging high performance and

motivation.

- Stay updated on industry trends and collaborate with teams.

- Prepare and manage the sales budget, ensuring cost-effective allocation of resources.