Team Leader Telesales

Role: Team Leader-Tele Sales
Location: Dubai                    Â

Role Purpose: The Tele sales Team Leader is responsible for leading a team of telesales representatives in the sale of personal loans and credit cards via the phone in the UAE. The ideal candidate will have prior experience as a tele sales agent or team leader in the UAE, as well as a strong understanding of of banking sales origination and lead management systems.

KEY METRICS:

• Lead a team of telesales representatives in the sale of personal loans and credit cards.
• Set and track team sales goals.
• Provide coaching and training to sales representatives.
• Motivate and inspire team members to achieve their goals.
• Analyze sales data and identify opportunities for improvement.
• Develop and implement sales strategies.

Key Accountabilities of the role

• Monitor and track team performance and identify areas for improvement.
• Ensure all assigned leads to team are attended to by agents immediately.
• Performance Reporting and planning for team level targets.
• Develop and implement training programs for new and existing sales representatives.
• Oversee the development and execution of sales campaigns.
• Adhering to Compliance and ethical standards.
• Handle challenging situations and resolve conflicts within the sales team or with customer in a professional and effective manner.
• Performance reviews and feedback.
• Continuous learning and development.
• Market analysis and competitor insights.

Specialist Skills / Technical Knowledge Required for this role:
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• Bachelor's degree in business or a related field.
• 3+ years of experience in Tele sales in the financial services industry in the UAE.
• Strong leadership and coaching skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Understanding of banking sales origination and lead management systems.
• Business sales acumen.
• Compliance and Ethic knowledge.

Previous experience:

Sales experience in banking

5 years of relevant experience in similar industry.

Experience in leadership and team management.

Good to have banking system understanding.