You will Join our Dynamics CRM Development team as a pivotal contributor to the Lead the full development and
support lifecycle. In this role, you will build & maintain innovative features for Dynamics CE Online,
collaborating closely with Developers, Product Managers, Solution Architects and Senior Stakeholders to
transform business needs into high-performing digital solutions.
Primary Responsibilities & Key Duties:
- Solution Design & Strategy: Lead Architecture and solution Design for Dynamics 365, Lead grooming
sessions with business users to provide optimal solutions, accurate estimations, and detailed sub-tasks
for every user story.
- Development: Execute end-to-end MS Dynamics CE implementations, including high-level
customizations, UI/form & plugins & workflows development, Power Automate development, Security
configuration, reporting/dashboards configuration and technical/business documentation.
- Module Expertise: Extensive hands-on development across Sales, Customer Service, Customer Voice,
and Power Pages.
- System Integration: Manage seamless integrations using Web API, REST/ODATA, and SOAP endpoints,
while utilizing Visual Studio and source control for versioning.
- Platform Maintenance: Proactively monitor, troubleshoot, and maintain the CRM platform to ensure
zero-friction operations and rapid defect resolution.
- Agile Collaboration: Work within a Scrum framework, conducting stakeholder demos and collaborating
with the architecture team to ensure designs meet all technical and business requirements.
- Leadership: Mentor Senior & Junior developers and ensure they know & follow the standards and best
practices.
Requirements
- Minimum of 8 years of extensive work experience using MS Dynamics CRM 365
- Strong and solid hands-on Experience as MS Dynamics developer involving MS Dynamics cloud
offering configuration, development of Customizations and extending capabilities of the
platform (like Workflows / Plugins).
- Strong experience with MS Dynamics Cloud Offering Modules including Customer Service Hub
and its new features (e.g., Unified SLA / KB Article), Dynamics 365 Marketing (Outbound /
Realtime), Customer Voice, and Sales and Power Apps and power pages.
- String experience with Power Automate Cloud Flows
- Strong and solid hands-on Experience as a developer with C#, ASP.net, .Net core and Web APIs
- Experience with Azure Synapse Link and Data Flows development
- Experience with banking industry is preferred
- Experience of working in a fast-paced agile team
- Strong planning, prioritization, analytical and problem-solving skills
- Excellent written and verbal communication skills
- Bachelor's degree/University degree
- 8+ years of experience with prior experience in banking domain
- Experience working in Agile methodology
- Experience in Confluence and Jira
- Experience working with product/ technology delivery teams and support
