A global cybersecurity vendor is seeking a Technical Account Manager to support enterprise customers across the region.
The company provides advanced security technology and services to organisations operating complex and high-value environments. With teams located across North America, Europe, the Middle East, and Asia-Pacific, the business works closely with customers to strengthen security resilience and ensure critical systems remain protected from evolving cyber threats.
They are looking for a technically strong, customer-focused professional who can act as a trusted advisor and help clients successfully deploy, adopt, and optimize cybersecurity solutions.
As a Technical Account Manager, you will work closely with customer stakeholders throughout the lifecycle of their engagement, ensuring successful implementation and ongoing value from the security platform. The role requires someone comfortable balancing technical depth with strong communication and relationship management skills.
Key Responsibilities
- Serve as the primary technical point of contact for assigned customers, supporting onboarding, implementation, and ongoing platform usage
- Advise customers on best practices to ensure successful deployment and operational use of security solutions
- Conduct regular technical reviews and strategic discussions to align product capabilities with customer objectives
- Monitor platform usage and adoption, identifying opportunities to improve outcomes and address potential challenges
- Work closely with internal teams including support, product, and commercial teams to deliver a seamless customer experience
- Deliver technical briefings, knowledge sessions, and workshops to customer stakeholders when required
- Travel within the region as needed to support customer engagements (approximately 30%)
Candidate Requirements
- Background in cybersecurity engineering, security operations, or related technical security roles
- Solid understanding of cybersecurity principles including threat detection, risk management, and incident response
- Familiarity with SIEM technologies such as Splunk, QRadar, Elastic, or similar platforms
- Knowledge of networking concepts including VLANs, traffic monitoring, firewalls, and network visibility tools
- Proven experience working in customer-facing technical roles supporting enterprise clients
- Ability to clearly communicate technical concepts to both technical and non-technical stakeholders
- Previous experience in roles such as Technical Account Manager, Sales Engineer, Customer Success Engineer, or Resident Engineer
