Technical Consultant

Landmark Digital

Meet Landmark Digital – we're part of the Landmark Group, one of the largest retail and hospitality organisations in the Middle East, North Africa, and India. We're the guardians of the group's digital arm which encompasses Enterprise & E-commerce Tech, Product Management, User Design, Omni Operations, Customer Experience, Loyalty, Content Production, Studio, Growth and MarTech, Finance and HR functions. With a futuristic outlook, we strive to make the digital experience of our customers seamless.

Headquartered in Dubai, UAE, we're currently driving the digital experience for 8 industry-leading brands in 8 geographies and rapidly expanding our footprint across new territories and functions. Join us, and you'll be part of the Middle East's biggest bricks-to-clicks success story, that registers over 100% growth year-on-year.

Agile work culture: Within the digital function, you'll be hands-on from day one, working in squads to make independent decisions and game-changing contributions that directly impact millions of customers. You'll collaborate every day with teammates from 20+ nationalities, across Dubai, India, Europe and the US.

Space for excellence: Landmark Digital has a dedicated and growing software development centre in Bangalore, India, where we incubate, design and optimise our products and experiences. We also offer the option to work remotely for certain key roles.

New technologies to play with: You'll work with the latest in Enterprise & E-commerce tech, headless commerce, open source, microservices, Java Spring Boot and Spring Cloud, React Native apps, React frontend and a host of the latest cloud-native technologies hosted on Azure Cloud.

Focus on learning and growth: Excellent remuneration and perks are part of the package, but we also budget ample time and resources for training and upskilling.

Fun at work: You'll enjoy our well-equipped breakrooms (FIFA and pool are huge favourites), team events, celebrations and a host of other amenities.

Job Description: Microsoft Dynamics 365 Technical Consultant

We are seeking a skilled Dynamics 365 Technical Consultant to bridge business requirements with technical execution. The role involves gathering and analyzing business needs, customizing Dynamics 365 solutions, managing integrations, and enabling end-user adoption. The consultant will collaborate with partners, DevOps teams, and business stakeholders to deliver optimized, secure, and scalable solutions.

Key job responsibilities:

Business Process Optimization & Alignment

• Gather and analyze business requirements from stakeholders.
• Translate requirements into functional specifications.
• Liaise with partners to ensure alignment and execution of business processes.

Solution Delivery Excellence

• Customize and extend Dynamics 365 using:
• Power Platform (Power Apps, Power Automate)
• JavaScript, plugins, workflows
• Ensure solutions are robust, scalable, and aligned with best practices.

Cloud & Infrastructure Integration

• Collaborate with DevOps teams to manage:
• Application lifecycle
• Backups and disaster recovery
• Security and compliance

End-User Enablement & Adoption

• Provide L1 support to business users.
• Escalate issues to partners for L2/L3 support.
• Drive user adoption through training, documentation, and ongoing support.

Technical Enablement & Automation

• Develop and manage reports using Power BI and built-in D365 reporting tools.
• Support PL/SQL development and troubleshooting.
• Automate processes to enhance efficiency and reduce manual effort.

Required Skills & Qualifications

• Strong experience with Dynamics 365 customization and extension.
• Proficiency in Power Platform (Power Apps, Power Automate).
• Hands-on expertise with JavaScript, plugins, workflows.
• Knowledge of DevOps practices for application lifecycle management.
• Experience with Power BI reporting and PL/SQL development.
• Excellent communication and stakeholder management skills.
• Ability to liaise with third parties for system integration and support.