Technical Content Writer

Luftborn; one of Denmark's most innovative software companies, is looking for a highly capable Technical Content Writer to own and develop website content across three business areas: one software consultancy and two SaaS companies.

Location: Heliopolis, Cairo (Hybrid; 3 days from office)

If you are looking for a place that provides constant growth, great and fun work environment, positive team spirit, and more, then this is the place to work at.

This role goes beyond writing marketing copy. The successful candidate will be responsible for understanding complex products and services, translating technical capabilities into clear business value, and producing content that helps different customer segments make informed decisions.

For the software consultancy, the website primarily serves as a profile and credibility platform, communicating who we are, our capabilities, our expertise, and the value we bring to clients.

For the two SaaS businesses, the content scope is broader and more product-driven. It includes website pages such as signup flows, pricing pages, feature descriptions, helpdesk content, support documentation, and full self-service materials that enable users to understand and adopt the products with minimal friction.

One of the SaaS solutions serves multiple industries with different levels of technical maturity. Some target users are highly technical, while others are less technical and need simpler, more accessible communication. The Content Writer must be able to adapt tone, structure, terminology, and messaging to match each audience segment while clearly addressing their pain points and use cases.

This is a cross-functional role that requires close collaboration with technical teams, active participation in meetings, and strong curiosity about how systems work, how features are built, and how customers experience them.

Key Responsibilities:

• Write, edit, and optimize website content for a software consultancy and two SaaS businesses.
• Build content that clearly explains systems, workflows, and product value to both technical and non-technical audiences.
• Research and understand each solution in depth, including features, user journeys, operational value, and customer pain points.
• Translate technical concepts into clear, persuasive, and audience-appropriate language.
• Develop differentiated messaging for multiple industries and customer profiles, adjusting communication style based on technical sophistication and business context.
• Work closely with product, engineering, and technical teams to ensure content accuracy and relevance.
• Participate in meetings with internal stakeholders to stay aligned on feature development, roadmap priorities, and implementation details.
• Verify the truthfulness, accuracy, and consistency of all published content through research, internal validation, and fact-checking.
• Use AI tools productively and responsibly to improve efficiency, while maintaining editorial judgment, accuracy, and brand quality.
• Continuously improve content structure, clarity, and usability across websites and support resources.

Candidate Profile:

We are seeking a writer who is analytical, resourceful, commercially aware, and comfortable working in a technically driven environment. This person should be able to move confidently between marketing-oriented content, product communication, and customer-facing support documentation.

The ideal candidate is not only a strong writer, but also a fast learner who enjoys understanding systems, asking the right questions, and identifying information gaps that need to be bridged for the end user.

Required Qualifications & Experience:

• 2+ proven years of experience in content writing for websites, digital products, SaaS, technology companies, or B2B environments.
• Strong ability to write clearly for different audiences, including both technical and non-technical readers.
• Demonstrated experience producing structured website content, not only blogs or social media content.
• Ability to understand software products, system workflows, and feature sets in sufficient depth to communicate them accurately.
• Strong research and fact-verification skills.
• Excellent command of written English.
• Strong organizational skills and ability to manage multiple content streams across different brands or products.
• Confidence working cross-functionally with technical and non-technical stakeholders.
• Practical experience using AI tools to support content development efficiently and responsibly.

Preferred Qualifications:

• Experience writing for SaaS platforms, software consultancies, or B2B technology businesses.
• Experience with help center, helpdesk, or knowledge base writing.
• Familiarity with conversion-focused website writing, user education, and product communication.
• Exposure to audience segmentation and industry-specific messaging.
• Experience in international or multicultural work environments.

Key Competencies:

• Excellent written communication
• Audience awareness and tone adaptability
• Research and fact-checking discipline
• Commercial understanding of customer pain points
• Ability to simplify complexity
• Strong stakeholder collaboration
• Engaging storyteller
• Ownership and accountability
• Efficiency in combining personal expertise with AI-assisted workflows

Work Environment:

This role is based in Cairo within a hybrid working model, with the majority of work taking place on site and 12 days per week from home. The Content Writer will work in a highly international environment and collaborate closely with technical teams, making curiosity, communication skills, and adaptability especially important.

Why This Role Matters:

This position plays a central role in how customers understand our businesses, products, and value propositions. The right candidate will help bridge the gap between product complexity and customer understanding, enabling better engagement, stronger trust, and smoother self-service experiences across all websites.

Relevant Educational Backgrounds:

A candidate for this role could come from several educational paths. Suitable examples include:

• Bachelor's degree in English, Journalism, Mass Communication, or Media Studies
• Bachelor's degree in Marketing, Business Administration, or Digital Marketing
• Bachelor's degree in Linguistics, Translation, or Applied Languages
• Bachelor's degree in Communications or Public Relations
• A technical degree combined with strong writing experience, such as Computer Science, Information Systems, or Engineering, can also be highly relevant for candidates with proven content-writing ability in software or SaaS environments

Please apply by clicking on the Easy Apply option or send your CV with the subject Technical Content Writer to [Confidential Information]