Date: Feb 20, 2026
Location:
Cairo, EG
Company: Mindware FZ-LLC (EGY)
Req ID: 3087
Job Title
Technical Support Engineer
Job Scope
The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
Main Duties And Responsibilities
- Provide Level 1 and Level 2 technical support (remote and on-site if required).
- Troubleshoot hardware, software, and network-related issues.
- Install, configure, and maintain IT systems and applications.
- Monitor system performance and ensure availability.
- Escalate complex issues to senior engineers or vendors when necessary.
- Document incidents, solutions, and technical procedures.
- Support system upgrades, patches, and maintenance activities.
- Assist in implementation and deployment projects.
- Ensure SLA compliance and timely issue resolution.
Position Requirements
- 25 years of experience in technical support or IT operations.
- Good understanding of:
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Active Directory and user management
- Basic virtualization concepts (VMware / Hyper-V is a plus)
- Backup and security best practices
- Experience with ticketing systems.
- Basic knowledge of cloud platforms (Azure / AWS is a plus)
Education
Bachelor's degree in Computer Science or any other related field
Experience
At least 3 years of relevant experience
