Technical Support Specialist

Troubleshoot handheld device issues (sync errors and connectivity problems).

Replace or manage faulty devices and peripherals.

Verify that daily data sync from devices to backend systems succeeds.

Provide first-line support for sales reps during market visits.

Reset supervisors (SalesBuzz backoffice) passwords, activate accounts, fix access issues.

Assist with route customization.

Handle urgent on-field issues through calls/WhatsApp.

Validate if orders are synced correctly in (SAP S4HANA. )

Follow up with sales teams on missing or delayed orders.

Fix duplicate orders, failed orders, or incorrect pricing issues.

Support finance with invoice/order-related issues.

Update route assignments, new customer creation, blocking/unblocking customers.

Ensure the correct customer is assigned to the correct salesman route.

Track open issues and follow up with Application team until resolved.

TechnicalSupport:

Provideday-to-dayconsultation,training,andtroubleshootingforhardware,software,andnetworkissuestousersatvariouslocations.

SystemMaintenance:

Install,configure,andmaintaincomputersystemsandperipherals,ensuringoptimalperformanceandreliability.

ProblemResolution:

Actasthefirstpointofcontactfortechnicalissues,diagnosingandresolvingproblemsefficientlytominimizedowntime that includes PRTG monitoring, Printers issues, SAP reset password, Account creation and maintenance.