Technical Support Specialist (Chat & Email)

A Technical Advisor provides exceptional technical assistance and customer service to our clients. You will be responsible for diagnosing and resolving technical issues, answering inquiries, and ensuring customer satisfaction via Chat, you will act as a liaison between customers and internal teams, escalating complex issues as needed.

Responsibilities:

Provide timely and accurate technical support to customers via chat, and other communication channels.

Diagnose and troubleshoot technical issues related to our products and services.

Guide customers through problem-solving processes, providing clear and concise instructions.

Maintain a thorough understanding of our products and services, as well as industry best practices.

Provide feedback to product development and support teams regarding common customer issues.

Requirements:

Strong verbal and written communication skills in English (B2-C1)

Ready to start immediately.

Strong problem-solving and analytical skills.

Ability to multitask and prioritize tasks effectively.

Familiarity with CRM tools and knowledge management systems.

Technical troubleshooting experience, with the ability to diagnose and resolve issues independently.

Benefits:

Competitive salary and package.

Opportunities for professional development and getting promoted after 6 months.

Social & Medical insurance.

Transportation Provided.