Technical Support Specialist

Company Description

ITXPROS is a guided surgery company founded by experienced dentists, CAD engineers, and executives dedicated to advancing the field of guided surgery. With over 25 years of collective experience in implant dentistry and guided surgery, our team of in-house dentists is committed to providing exceptional solutions. We partner with dental practices and laboratories to deliver custom implant treatment plans and high-quality surgical guides, including stackable guides for complex Teeth in a Day cases. Our goal is to support dental professionals in creating outstanding patient experiences.

Role Description

This is a full-time on-site position based in Cairo, Egypt. As a Technical Support Specialist at ITXPROS, your primary responsibilities will include providing technical assistance to clients, troubleshooting technical issues, ensuring customer satisfaction, and offering solutions for guided surgery software and equipment. You will also engage in customer support to address inquiries and deliver excellent service while maintaining accurate documentation of technical support activities.

Qualifications

• Proficiency in Technical Support and Troubleshooting to resolve technical issues effectively.
• Strong Analytical Skills to assess and diagnose problems quickly and accurately.
• Experience in Customer Support and ensuring high levels of Customer Satisfaction.
• Excellent communication and interpersonal skills to interact with clients and team members.
• Ability to remain patient, professional, and composed in a fast-paced environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Familiarity with dental or medical technology, especially guided surgery systems, is an advantage.

Benefits:

Salary, uncapped commissions, and annual bonuses are paid in US dollars.

Medical and social insurance.

Annual Gym Membership (Gold's Gym).

Culture - Casual work environment.

• Being part of a family of exceptionally talented people