Job Title: Technical Writer / Business Analyst
Role Overview
We are seeking a detail-oriented Technical Writer / Business Analyst who can bridge the gap between business needs and technical solutions. The role involves gathering requirements, analyzing business processes, and producing high-quality technical and functional documentation for stakeholders, developers, and end users.
Key Responsibilities
Business Analysis
- Gather, analyze, and document business requirements from stakeholders.
- Conduct workshops, interviews, and requirement elicitation sessions.
- Translate business needs into functional and non-functional requirements.
- Create BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), and user stories.
- Work closely with stakeholders to define scope, objectives, and success criteria.
- Perform gap analysis and recommend process improvements.
- Support UAT (User Acceptance Testing) and validate deliverables against requirements.
Technical Writing
- Develop and maintain clear, concise, and user-friendly documentation.
- Create user manuals, API documentation, SOPs, knowledge base articles, release notes, and technical guides.
- Collaborate with developers, QA teams, and product managers to understand system functionality.
- Ensure documentation follows organizational standards and version control practices.
- Simplify complex technical concepts for non-technical audiences.
Key Skills & Competencies
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to translate complex technical concepts into simple language.
- Knowledge of documentation standards and tools.
- Familiarity with Agile/Scrum methodologies.
- Stakeholder management and communication.
Technical Skills
- Documentation Tools: MS Word, Confluence, SharePoint, MadCap Flare
- BA Tools: JIRA, Trello, Visio, Lucidchart
- Understanding of APIs, databases, and system architecture
- Basic knowledge of SQL, JSON/XML (preferred)
- Version Control: Git (basic understanding)
