Job Summary
We are seeking a detail-oriented and versatile Technical Writer to support both our Marketing and Project Management teams. This role involves producing clear, engaging, and technically accurate content tailored to different audiences — from client-facing marketing materials to internal technical documentation and project deliverables. The ideal candidate will have a strong understanding of IT solutions including cybersecurity, light current systems, software, networking, and infrastructure services.
Accountability & Responsibilities
- Develop compelling content for brochures, datasheets, website, case studies, and whitepapers.
- Translate complex technical concepts into user-friendly language for marketing purposes.
- Collaborate with product and solution teams to gather accurate technical information.
- Assist in preparing RFP/RFQ responses, solution briefs, and service descriptions.
- Ensure brand tone, voice, and consistency across all marketing content.
- Create video scripts and presentation materials when needed.
- Create and maintain technical documentation including SOWs, user manuals, deployment guides, and reports.
- Document technical workflows, system architecture, implementation steps, and configuration details.
- Support the PMO with project plans, progress reports, client deliverables, and process documentation.
- Assist in drafting internal documentation, project handover documents, and client-facing guides.
- Maintain version control and documentation quality standards across project phases.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Technical Communication, or a related field.
- 3+ years of proven experience as a technical writer in an IT or systems integration environment.
- Strong understanding of IT domains including Cybersecurity, Networking, Infrastructure, Software, and Low Current systems.
- Ability to translate complex technical topics into clear, concise, and engaging content.
- Experience working with cross-functional teams (e.g., engineers, project managers, marketing).
- Excellent writing, editing, and proofreading skills in English (Arabic is a plus).
- Proficiency with documentation tools (e.g., MS Office, Adobe Suite, Markdown, Visio, Confluence, etc.).
- Familiarity with project documentation practices and marketing content strategies.
