Telesales Officer (Outsource role)

. Execute Tele-calling activities as assigned to the team,
. Enhance ENR / Takaful sales, card activation rates, control customer attrition,
. Ensure minimum requirement of calls are made,
. Ensure compliance with bank policies and procedures,
. Ensuring guidelines are adhered to and call quality is maintained while interacting with clients,
. Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and
. Ensure deliverables are of the right level of service.

. Excellent communication skills
. Good problem-solving skills
. Display flexibility in dealing with clients and other team members
. Customer service skills in order to resolve customer complaints

. Previous banking experience in similar role
. Fair understanding of product and services provided by the bank
. Understanding of customer relationships
. Good interpersonal & convincing skills
. Basic MS Office skills