About the Company
Customer Service Representative Outbound ((Ref. # eMx0694))
About the Role
Principal Functions (Major Areas of Responsibility): Perform outbound calls for customer (Individual/Companies) for sales/retention in cooperation with Contact Center Services.
Responsibilities
- Provide up to date, accurate, and appropriate information to customers.
- Effectively interprets the needs of the customer, maintains and enhances standards of quality of service being provided.
- Use all call-handling procedures at opening, during the conversation, and while ending the call.
- Act as a sales consultant to advise customers to the right service he is looking for.
- Performs outbound calls for customer sales/retention in cooperation with Contact Center Services.
- Assuring revenue growth by cross & up selling business products and services to match customer's needs.
- Adhering to the pre-set performance & quality KPIs as per the quality assurance guidelines.
- Achieving assigned revenue, sales & retention targets.
- Handling the customer's email, sending proposals and completing the requirement as per the standard processes.
- Retaining customers requesting cancellation by communicating retention offers, selected based on a customer's value and churn reason (utilizing the retention tool) - based on customized campaigns if any.
- Recording all customer's requirement (sales details) in the system correctly.
- Accurately understanding reasons for customer dissatisfaction and customer needs.
- Ensuring customer satisfaction & retention.
- Identifying improvement opportunities and proactively provide feedback.
- Using sales scripts, objection handling techniques & other sales tools/tactics provided by Etisalat team during the training period and by floor management after joining the team.
- Showing high level of compliance towards Etisalat different processes & policies.
Qualifications
- Bachelor Degree.
- Related Professional Training, Certification or Membership.
- Last 2 years telesales experience in selling B2B products & services.
- Excellent English written & spoken communication skill.
Required Skills
- Excellent communication skills.
- Sales experience.
- Customer service orientation.
Preferred Skills
- Experience in B2B sales.
- Knowledge of sales techniques.
Pay range and compensation package
Monthly Salary is AED 4,200 + attractive incentives (Located in Ajman).
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
