About the Role
The Tenant Account Specialist manages the full tenancy lifecycle for KRTP tenantsfrom initial attraction and relationship development to drafting agreements, onboarding, and ongoing account management. This role serves as the primary point of contact for all tenants within the assigned portfolio and oversees selected shared tenancy services, including professional workshops and seminars that enhance the tenant experience.
Responsibilities
Attraction:
- Utilize varied engagement channels to attract potential tenants to KRTP.
- Collaborate closely with the Engagement & Partnerships team to identify and pursue prospective tenants.
- Lead early-stage discussions with potential tenants to understand their needs, including engagement level with KAUST, space requirements (built-up areas, land, testing facilities, etc.), staffing needs, and recommended tenancy type.
- Participate in tenant attraction strategies, events, and related activities as required.
Tenancy Agreements and Onboarding:
- Draft tenancy agreements and ensure all agreements and amendments within the portfolio are accurate, up to date, and aligned with departmental workflows.
- Coordinate with relevant KAUST departments (Security, IT, Finance, Housing, etc.) to support the onboarding process.
- Prepare and update all financial forms required for tenants and work with Finance to initiate and follow up on invoicing.
- Serve as the primary point of contact for all tenant companies within the assigned portfolio.
- Monitor tenant payments to ensure timely completion; follow up on overdue payments and escalate when necessary.
- Ensure timely renewal of tenancy agreements or, alternatively, coordinate tenant termination and exit processes in alignment with relevant departments.
- Maintain complete, accurate, and up-to-date documentation and data within departmental databases and CRM systems.
Service & Support:
- Plan, design, and deliver professional workshops and seminars that enrich the tenant experience in KRTP.
- Develop and streamline onboarding criteria, SOPs, and processes, ensuring alignment with the department's digital platforms.
- Ensure all tenant documents, agreements, registration forms, company profiles, and contacts are added and regularly updated in shared platforms.
Success/ Innovation Management:
- Support tenant success initiatives to ensure tenants maximize KRTP offerings, leverage campus facilities, and progress their innovation objectives.
- Contribute to broader activities and functions supporting the innovation ecosystem team as required.
Qualifications
- Bachelor's degree in a relevant field (e.g., Business Administration, Innovation Management, or related disciplines).
- Minimum of 6 years of experience in a customer-facing or customer-care role, preferably within a complex, multi-stakeholder environment.
- Demonstrated ability to work cross-functionally, manage sensitive information, and provide high-quality service to internal and external stakeholders.
Required Skills
- Fluency in English; Arabic proficiency preferred.
- Strong credibility-building skills with internal and external stakeholders at all levels.
- Excellent leadership, communication, and time management capabilities.
- Demonstrated commitment to exceptional customer service.
- Ability to prioritize effectively and respond to urgent situations.
- Strong partner engagement skills with the ability to understand and address diverse needs.
- Ability to collaborate across departments to obtain sensitive information and resolve issues pragmatically.
- Sound judgment in handling confidential matters involving KAUST or its partners.
Preferred Skills
- Experience in corporate innovation environments, science parks, research parks, or technology hubs is highly desirable.
- Proven expertise in account management, including drafting agreements, overseeing onboarding, managing payments, and maintaining accurate documentation.
- Strong presentation, facilitation, and public-speaking skills, with experience delivering workshops, seminars, or engagement events.
- Extensive communication and interpersonal experience, enabling effective engagement with tenants, partners, contractors, and KAUST internal stakeholders.
- Familiarity with CRM systems, digital workflows, and shared platforms for managing tenant information and processes is an advantage.
