Job Title
Tenant Relations Specialist
Employment Type: Full-time
Workplace Type: On-site
Location: Riyadh, Saudi Arabia
Seniority Level: Associate
Job Summary
We are looking for a Tenant Relations Specialist to join our team in Riyadh. The successful candidate will be responsible for maintaining positive relationships with tenants, handling inquiries and complaints, and ensuring a high level of tenant satisfaction through effective communication and coordination with internal teams.
Key Responsibilities
- Serve as the main point of contact for tenants and manage daily communications.
- Handle tenant inquiries, requests, and complaints in a professional and timely manner.
- Coordinate with internal departments (operations, maintenance, and management) to resolve tenant issues.
- Monitor tenant compliance with lease agreements, policies, and procedures.
- Support tenant move-in and move-out processes.
- Maintain accurate records related to tenant interactions and services.
- Prepare periodic reports related to tenant satisfaction and operational feedback.
- Contribute to initiatives aimed at improving the overall tenant experience.
Qualifications & Skills
- Diploma or Bachelor's degree in Business Administration, Public Relations, or a related field.
- 1–3 years of experience in tenant relations, customer service, or a similar role (real estate experience is a plus).
- Strong communication and interpersonal skills.
- Fluency in Arabic is required; English proficiency is an advantage.
- Strong problem-solving and conflict-resolution abilities.
- Good organizational skills and attention to detail.
- Proficiency in MS Office and customer/tenant management systems.
