Ticket Agent ( B2 English speaker)

Company Description

At Alorica, we transform customer experiences by blending industry-leading expertise, innovative technology, and a dedication to delivering real, measurable results. As a full-service customer experience (CX) partner, we aim to foster lasting relationships by creating innovative and customized solutions. With a global team of 100,000 professionals across 17 countries, we serve over 250 brands in 75+ languages. Our core values of integrity, authenticity, and commitment make us stand out as a leader in the CX industry. Join a team that embraces curiosity, creativity, and connection to redefine customer experiences together.

Role Description

This is a full-time, on-site role located in Cairo, Egypt, for a Ticket Agent with a B2-level proficiency in English. The Ticket Agent will be responsible for assisting customers with ticket purchases, managing reservations, and providing excellent customer service. Daily tasks include handling customer inquiries, resolving concerns, processing sales transactions, and maintaining accurate records. Collaboration with team members will be critical to ensuring a seamless customer experience.

Qualifications

• Strong skills in Ticket Sales and Reservations, with the ability to accurately process and manage transactions.
• Excellent Communication skills to effectively address customer queries and provide solutions.
• Proven Customer Service abilities, ensuring customer satisfaction and fostering positive experiences.
• Sales proficiency, with the capability to identify opportunities and recommend products or services.
• B2 or higher English proficiency for clear, professional communication.
• Ability to work in a fast-paced, on-site environment and manage multiple tasks effectively.
• Previous experience in ticketing or related sectors is a plus.