Company Description
Alorica is a global leader in customer experience solutions, dedicated to creating exceptional and transformative client interactions. With a strong foundation of integrity and authenticity, we serve over 250 brands in more than 75 languages across 17 countries, supported by a team of 100,000 professionals. Our innovative approach combines expertise, advanced technology, and proven performance to design and execute customer experiences that drive measurable results. At Alorica, we pride ourselves on going beyond the ordinary to deliver bold strategies and build lasting connections with our clients and their customers. Join a community that values curiosity, creativity, and commitment.
Role Description
This is a full-time Ticketing Agent role, based on-site in Egypt. As a Ticketing Agent, you will handle ticket sales, manage reservations, and provide exceptional customer service. The role involves communicating effectively with customers, addressing their inquiries, and ensuring a seamless booking process. You will also assist with sales-related tasks while maintaining excellent client relationships and adhering to company policies.
Qualifications
- Experience in Ticket Sales and managing Reservations
- Strong Communication and Customer Service skills
- Proven ability in Sales and achieving targets
- Proficiency in English (B1+ to B2-C1)
- Prior experience in the travel, hospitality, or customer service industry is a plus
- Problem-solving abilities and attention to detail
- Strong organizational and multitasking capability
