Ticketing Agent ( English Speaker )

Alorica is dedicated to creating exceptional customer experiences that build long-term relationships and elevate brands. As a full-service customer experience (CX) partner, we integrate proven strategies, cutting-edge technology, and expertise to achieve meaningful results for our clients. With a global team of over 100,000 professionals across 17 countries and proficiency in 75+ languages, Alorica works with more than 250 brands to deliver innovative and effective customer solutions. Alorica values integrity, authenticity, and building strong partnerships, and the company is always seeking talented individuals to join its diverse and dedicated team.

This is a full-time, on-site position for a Ticketing Agent based in Cairo, Egypt. In this role, you will handle ticket sales and reservations, assist customers with their inquiries, and process bookings efficiently. You will provide excellent customer service and maintain effective communication to address customer needs while promoting additional services and ensuring customer satisfaction.

• Proficiency in Ticket Sales and handling Reservations
• Strong Customer Service orientation and an ability to provide exceptional support
• Excellent Communication skills, including fluency in English
• Experience or skills in Sales and promoting services
• Ability to work collaboratively in a team environment
• Proficiency in using computer systems and ticketing software is a plus
• Previous experience in the travel or customer service industries is advantageous