MCH Global Award-Winning Experiential Marketing Agency
MCH Global is an award-winning experiential marketing agency delivering impactful live communications and integrated brand experiences across local and international markets. We are seeking a highly disciplined Traffic Manager to oversee, control, and optimise the flow of work across the Account, Creative, and Production departments.
This role is critical to ensuring projects are delivered on time, within agreed scope, and aligned with agency capacity. The Traffic Manager acts as the central point of coordination, balancing priorities, deadlines, and resources to maximise efficiency, productivity, and delivery quality across the agency.
Key Responsibilities
Workflow & Delivery Management
- Own and manage the end-to-end workflow of all agency deliverables across Account, Creative, and Production teams.
- Track all projects, tasks, and milestones to ensure deadlines are met and work progresses according to plan.
- Enforce clear briefing, prioritisation, and approval processes across departments.
- Identify bottlenecks, risks, and scheduling conflicts, proactively proposing solutions.
Resource Planning & Utilisation
- Assess agency capacity and allocate resources effectively based on skill sets, workload, and project priority.
- Optimise resource utilisation to balance quality, efficiency, and delivery timelines.
- Support leadership with visibility on bandwidth, workload forecasts, and resourcing gaps.
- Recommend use of freelance or external resources when internal capacity is constrained.
Cross-Functional Coordination
- Act as the key liaison between Account, Creative, and Production teams to ensure alignment on priorities and expectations.
- Facilitate daily or weekly traffic reviews to align teams on status, timelines, and dependencies.
- Ensure timely handovers between departments at each project stage.
Process, Governance & Reporting
- Maintain accurate project schedules, task tracking, and status reporting using agency project management tools.
- Ensure all work follows agreed agency processes, timelines, and quality standards.
- Track revisions, scope changes, and delivery impacts, flagging risks early.
- Provide regular workflow and utilisation reports to senior leadership.
Continuous Improvement
- Identify opportunities to streamline workflows, improve efficiency, and reduce delivery friction.
- Support the development and adoption of best-practice traffic and resourcing processes.
- Champion discipline, accountability, and clarity across the agency delivery process.
Professional & Technical Experience
- 46 years of experience in a Traffic Manager, Resource Manager, or Operations role within a creative, events, or experiential agency.
- Proven experience managing complex workflows across multiple departments.
- Strong understanding of creative, production, and account management processes.
- Excellent organisational, planning, and prioritisation skills with exceptional attention to detail.
- Strong decision-making ability with confidence to challenge priorities when required.
- Proficiency in project and workflow management tools (e.g. Asana, Monday.com, Trello, or similar).
- Strong communication and stakeholder management skills.
- Calm, structured, and solutions-oriented approach under pressure.
Core Competencies
- Discipline and accountability
- Resource optimisation
- Process management
- Cross-functional collaboration
- Time and priority management
- Problem solving
- Clear communication
Please apply if you meet the above requirements.
Only shortlisted candidates will be contacted.
