Job Description
Role Purpose:
The Health Lounges Engagement Manager drives business growth by promoting offerings, engaging clients, ensuring smooth operations, collaborating with other functions, managing member enrollment & on-ground activities & cultivating strong client relationships.
Key Accountabilities:
1- Member Segmentation & Development of Member-Focused Roadmaps:
- Collaborate with other departments to develop & execute a comprehensive member roadmap
- Align the member roadmap with primary business objectives to drive growth & engagement
- Identify & segment members using specific criteria to tailor & optimize programs
- Implement targeted preparations for each segment to enhance lounge effectiveness
2- Member Outreach & Engagement Retention:
- Proactively engage with prospective members to promote champion health lounge
- Build & sustain strong member relationships to discover their needs & preferences accurately
- Design & execute re-engagement strategies to retain members who have previously utilized our lounges
- Establish strong feedback mechanisms to capture member experiences & drive service enhancements
3- Member Enrollment & Lounge Innovation:
- Direct & streamline the enrollment process for new members into health lounge lounges, ensuring a seamless & efficient experience
- Continuously drive innovation & elevate program launches to effectively attract & retain members, fostering sustained growth
4- Lounge Promotion, On-Ground Activities & Communication Management:
- Plan & execute on-ground activities to effectively promote the health lounge & its lounges
- Craft & distribute compelling messages to captivate & inform potential members, driving interest in our offerings
- Implement targeted communication initiatives to incentivize individuals to experience health lounge programs
- Leverage multiple channels to maximize awareness & drive active participation in lounges
5- PMO:
- Establish & maintain a project management framework to support
- Coordinate cross-functional teams to prepare & present compelling business proposals
- Oversee timelines, budgets & deliverables
- Monitor & report progress
- Collaborate with stakeholders to align proposals with strategic business objectives
- Identify risks & develop mitigation strategies for ongoing projects
Skills
- Strong Leadership & team management skills
- Excellent communication & interpersonal abilities
- Customer-centric mindset with a passion for health & wellness
- Ability to multitask & manage time effectively
- Experience in customer engagement, hospitality management or health services management
- Proven track record in a managerial role, preferably in health or wellness setting
Education
Bachelor's degree in Business Administration, Hospitality Management or a related field
