Trainer

At Iqor, we're looking for motivated and experienced Trainer to join our growing team. travel and Hospitality experience is preferred but not mandatory — if you have a strong leadership background and a customer-oriented mindset, we'd love to hear from you.

About Iqor

iQor CXBPO™ is a trusted partner in intelligent customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 45,000 employees across 11 countries, iQor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle

About the Role

Trainer will be responsible for leading a team of customer service representatives experienced in travel and Hospitality , driving performance, coaching, and supporting their professional development.

Responsibilities:

Facilitation of training sessions:

• Leading and deploying initial and continuing training courses while ensuring that the deliverables are shared in accordance with the procedures established by the Training Department.
• Prepare the training courses by ensuring that the training tools are available (modules, logistics, documents to be given to participants).
• Evaluate the participants and propose improvement plans.
• Design and update the training modules in accordance with the charter established by the Training Department.
• Share Feedback with the necessary information in order to improve the quality of the training and also of the training modules

Qualifications:

• Excellent command of the English and Arabic languages, with excellent verbal and written skills.
• Minimum of 6 months of experience as a Trainer in a BPO
• travel and Hospitality Experience is a plus.
• Proficiency in using MS Office tools.
• Excellent Communication & negotiation skills.
• Customer-oriented mindset.
• Analytical and synthetic mind.