Travel Advisor (English Speakers)

Company Description

FlairsTech is a rapidly growing international Managed Services Provider (MSP) with over 1,000 talented professionals across five offices worldwide. Serving over 100 global partners, FlairsTech specializes in Software Development & Analytics, Innovative Digital Solutions, Business Operations, and Customer Experience and Support. The company collaborates closely with clients across North America, Europe, the Middle East, and Africa, offering tailored solutions to enhance processes, outcomes, and productivity. FlairsTech's success is driven by its dedication to innovation, excellence, and people, fostering a culture of partnership and growth.

Role Description

This is a full-time hybrid role based in Qesm El Maadi, with the option for some work-from-home flexibility. As a Travel Advisor, you will assist clients with travel arrangements, provide high levels of customer service, and ensure customer satisfaction. Day-to-day tasks include coordinating and booking travel plans, addressing customer inquiries, managing travel-related requests, and maintaining strong communication with clients to meet their travel needs efficiently.

• Handle inbound calls and customer chats
• Assist customers with travel bookings, changes, cancellations, and inquiries
• Provide accurate travel information and solutions
• Deliver excellent customer service experience
• Resolve customer complaints professionally and efficiently

Qualifications

• Proficiency in Customer Service and a proven track record of ensuring Customer Satisfaction
• Strong Communication skills for effectively interacting with clients and team members

Previous experience in Customer Service (preferably in the travel industry)

Experience using Sabre system is a must

Excellent English communication skills

Strong problem-solving skills

• Ability to work rotational shifts (including overnight)