travel

Company Description TravelYalla, founded in 2011, is a leading online travel agency serving travelers across Africa and the Middle East. The company has been recognized as Africa's Leading Online Travel Agency 2023 and has won Egypt's Leading Online Travel Agency three times, most recently in 2023. TravelYalla operates under KSA License 37104308, Egypt License 1943, and IATA No. 90226710, reflecting its compliance with international travel standards. The team focuses on delivering reliable, high-quality travel services and experiences for both leisure and business travelers.
Role Description This is a full-time, on-site role based in Cairo, Egypt. The travel professional will support clients with end-to-end travel arrangements, including booking flights, hotels, transportation, and packages while ensuring accuracy and adherence to travel policies. Daily tasks include managing travel itineraries, handling business travel requests, responding to customer inquiries, and resolving issues promptly and professionally. The role also involves maintaining up-to-date knowledge of travel regulations, promotions, and partner offerings, as well as collaborating with internal teams to optimize customer experience and operational efficiency.
Qualifications

• Ability to manage comprehensive travel arrangements, including flights, accommodations, and ground transportation.
• Experience in travel management and business travel coordination for individual and corporate clients.
• Strong communication and customer service skills to handle inquiries, provide guidance, and resolve problems effectively.
• Attention to detail, organizational skills, and the ability to work efficiently in a fast-paced environment.
• Proficiency with online booking systems, GDS platforms, and standard office software.
• Prior experience in a travel agency or travel operations role is preferred.
• Fluency in English; Arabic language skills are an advantage.
• Relevant education in tourism, hospitality, business, or a related field is beneficial.