Title: UAE National - Assistant Manager, Customer Relations, Retail Credit Operations
Location: Dubai, UAE.
Department: Retail Credit Operations
Job Purpose:
- Preparation of Developer/DLD documentation for TD registration and mortgage creation.
- To facilitate DLD transaction for Mortgage Loan portfolio in Land Dept, trustee offices & ADM. Ensuring laid down processes, policies are adhered to enabling collateral perfection for the existing and new Mortgage lending.
- To facilitate the Developer relationship management and acquire information for stage payments, SOA, project completion statuses etc. Ensure queries raised with developers are followed through and closed within agreed time period.
- Follow up with developer for DSR initiation and documentation completion. Post submission of DSR follow through with Sales/DLD for title deed procurement. Customer coordination effectively to ensure the transfer process is completed with due diligence adhered.
- Effective communication / escalation to Unit Manager / Sales Managers for pending cases. Effective customer coordination to ensure that transfer process is completed within TAT.
- Coordination with internal stakeholders, sales, risk, business etc., on a day-to-day BAU requirement/requests and provide necessary assistance.
- Timely follow up and completion of tasks with Developer/ DLD & Third party ensuring timely closure.
- Liability clearance with other financial institutes, follow up / collection of property documents and submission to internal Ops team. Raise red flag in case of exceptions.
- Safe Custody of original property documents and ensure secured documents archival rules are adhered to.
- Knowledge sharing with internal team post meetings with Developer / DLD on projects etc. as appropriate.
Key Results Areas:
- Conducting proper checking of all property documents and mortgage contracts.
- Safe custody of original property documents.
- Monitor all pending transactions and timely follow up for closure.
- Establishing authenticity of the information provided and ensuring that no case passes fraudulently.
- Execution of transfers in DLD, Trustee offices, Developer office and ADM.
- Ensure Customer satisfaction with nil complaints.
Knowledge, Skills, & Experiences
- Graduate with 1 2 years work experience in credit environment.
- Excellent analytical skills.
- Sound interpersonal skills.
- Good PC skills.
- Good knowledge of bank policies and credit parameters.
- Good command of English language.
- Good people management skills.
- Excellent communication skills.
- Should be capable of handling unit responsibilities.
