US/UK Travel advisors

Company Description

At Alorica, we're dedicated to creating customers for life by designing experiences that elevate brands and deliver exceptional results. As a full-service customer experience (CX) partner, we combine proven strategies, industry expertise, and innovative technology to achieve impactful outcomes. Our team of 100,000 professionals spans 17 countries, supporting over 250 brands in 75+ languages. We pride ourselves on challenging conventions, fostering authentic relationships, and staying true to our values of integrity and authenticity. If you're ready to join a diverse and dynamic team, explore our opportunities at alorica.com/careers.

Role Description

This full-time, on-site role, based in Qesm El Sheikh Zaid, is for a Travel Advisor specializing in assisting US/UK clients. The Travel Advisor will be responsible for delivering exceptional customer service, managing travel arrangements, addressing client inquiries, resolving concerns, and ensuring customer satisfaction. The advisor will work closely with clients to provide tailored travel solutions, maintain positive relationships, and adhere to company standards and protocols.

Qualifications

• Proficiency in Customer Service and a strong commitment to Customer Satisfaction
• Excellent Communication skills, both verbal and written, suitable for US/UK client interaction
• Experience in Travel Arrangements and familiarity with working for Travel Agencies
• Ability to resolve issues efficiently and maintain a customer-oriented approach
• Grads and drop outs
• B2 speakers
• Effective problem-solving and time-management skills
• Knowledge of travel industry tools and platforms is a plus
• Bachelor's degree or equivalent experience in a related field is preferred