Job Overview
As a key front-of-house team member, the Veterinary Receptionist supports smooth clinic operations by delivering friendly, helpful client service and maintaining essential administrative functions. This role is an entry-level opportunity for individuals to develop skills in client care, veterinary communication, and day-to-day practice operations while working under the guidance of the senior reception and management team.
Client Engagement & Service Excellence
- Greet clients and patients warmly on arrival and departure.
- Ensure waiting areas remain clean and welcoming.
- Direct client questions to appropriate team members when required.
- Provide basic information about clinic services and appointment logistics.
Reception & Operational Support
- Accurately enter and update client and patient data into the practice management system.
- Assist in scheduling appointments, follow-up visits, and routine preventative care reminders.
- Support product and service charging by reviewing invoices before check-out.
- Restock and tidy reception supplies and display areas as directed.
Team Collaboration
- Support senior receptionists with administrative and customer care tasks.
- Observe and learn from experienced team members to build confidence and skills.
- Participate in team meetings and training sessions.
- Share any operational issues or client feedback with the senior team.
Professional Conduct
- Maintain punctuality, professionalism, and client confidentiality.
- Communicate courteously and clearly with clients and colleagues.
- Take initiative to stay engaged and contribute positively to the clinic's environment.
- Display willingness to learn and grow within the role.
Requirements
- Minimum 2 years of experience in a similar role or customer-facing.
- Empathetic, strong clear communicator.
- Preferably experienced in a animal care facility.
- Team worker, proactive, problem solver.
Benefits
- Pet-friendly workplace.
- Life and medical Insurance.
- Employee discount.
- Career growth opportunities.
- Fast paced and dynamic environment.
