VIP PATIENT HOSTESS

Job Description

We are seeking a compassionate, professional, and service-oriented VIP Patient Hostess to support meal delivery and dining services for patients in a prestigious healthcare environment. The successful candidate will ensure meals are delivered accurately, safely, and discreetly while maintaining exceptional hospitality standards and respecting patient dignity, privacy, and confidentiality.

• Review patient meal lists, diet codes, allergies, texture modifications, and special dietary instructions before meal service.
• Verify meal tray accuracy against approved meal tickets and diet requirements.
• Deliver meals to patients following approved patient identification procedures.
• Provide courteous and respectful service while maintaining patient comfort and privacy.
• Assist patients with basic meal setup.
• Monitor and report meal refusals, poor appetite, swallowing concerns, complaints, or unusual observations to nursing staff and supervisors.
• Maintain food safety, meal temperature, hygiene, and allergen control standards.
• Collect trays and service equipment following infection control and waste management procedures.
• Record meal deliveries, substitutions, refusals, and patient feedback accurately.
• Coordinate with nursing staff, dietitians, supervisors, and kitchen teams to resolve meal-related issues.
• Support VIP service standards through professionalism, punctuality, discretion, and attention to detail.
• Participate in audits, training programs, and continuous improvement initiatives.
• Follow company policies, reporting procedures, and maintain positive teamwork at all times.
  
  

Job Requirements

Education

• High School Certificate or equivalent preferred.
  
  

Experience

• Previous experience in healthcare, hospital catering, hospitality, hotel, VIP service, or institutional food service preferred.
• Experience in customer service or patient-facing roles is advantageous.
  
  

Skills & Competencies

• Excellent customer service and interpersonal skills.
• Ability to communicate effectively in English.
• Additional languages are an advantage.
• Strong attention to detail and ability to follow written instructions.
• Ability to maintain confidentiality and professionalism.
• Good teamwork and communication skills.
• Ability to work calmly in sensitive or high-pressure environments.
  
  

Mandatory Compliance

• Willingness to complete food safety, infection prevention, and mandatory healthcare training.
• Commitment to maintaining hygiene, grooming, uniform, and professional appearance standards.
• Ability to work shifts, weekends, public holidays, and operationally flexible schedules as required.