Our Medical department is looking for a reliable and detail-oriented Virtual Assistant to support daily front-office and patient communication operations. This is a fully remote role with set hours and a collaborative healthcare environment.
Key Responsibilities
- Deliver excellent customer service with professional phone etiquette
- Answer high-volume inbound calls from patients
- Schedule, reschedule, and confirm patient appointments
- Manage fax inbox, including Rx refill requests
- Perform insurance verification for patients
- Assist with insurance prior authorizations and related documentation
- Accurately document and route information as needed
Requirements
- Strong customer service and communication skills
- Proven experience handling high call volumes
- Experience with fax inbox management and prescription refills
- Hands-on experience with insurance verification and prior authorizations, - understanding of insurance (HMO vs PPO)
- EClinicalWorks (ECW) experience Is a must
- English Level: C1 (required)
- Medical background is a must (pharmacy or healthcare setting highly valued)
Work Schedule
- Monday Friday (Saturday & Sunday off)
- 8:00 AM 5:00 PM CST(4:00 PM 1:00 AM Cairo Time)
What We Offer
- Competitive salary
- Fully remote work environment
- Stable, full-time schedule
- Opportunity to work with a specialized medical team
Apply now and become part of a healthcare team focused on efficiency, accuracy, and excellent patient care.Please don't apply if you don't have the above requirement or experience.
