Warranty Specialist

About the Company

CHANGAN Automobile is one of the four major Chinese automobile groups, boasting a heritage spanning 164 years and 41 years of car manufacturing experience. We have 14 manufacturing bases and 39 plants worldwide. As a leading Chinese car manufacturer, CHANGAN Automobile has self-owned brands including CHANGAN UNI, CHANGAN NEVO, CHANGAN LCV, DEEPAL, and AVATR, and joint venture brands including CHANGAN Ford, CHANGAN Mazda, and JMC. In 2021, the cumulative sales of CHANGAN's self-owned brand exceeded 20 million units. Up till April 2024, the cumulative sales of Chinese brands under CHANGAN exceeded 26.33 million units.

CHANGAN Automobile has more than 18,000 engineers and technicians from 31 countries around the world and has established R&D network of ten cities in six countries in Chongqing, Beijing, Shanghai, Dingzhou in Hebei, Hefei in Anhui, Turin in Italy, Yokohama in Japan, Birmingham in the UK, Detroit in the US and Munich in Germany. We have a professional automotive R&D process and testing & verification system, to ensure that each product can endure more than 10 years or 260,000 km of use.

Responsibilities

• Develop and review market warranty policies.
• Conduct claim business training and certification for local dealers claims personnel.
• Review warranty claims submitted by local dealers.
• Settle warranty claim costs and manage related financial processes.
• Audit claims involving old parts and confirm scrapping procedures.
• Resolve claim-related issues in the Dealer Management System (DMS).
• Perform statistical analysis of claim cost data.
• Complete other duties as assigned by management.

Qualifications

• Fluent written and oral communication skills in English and Chinese are preferred.
• Thorough understanding of local laws and regulations, with foundational knowledge of import/export operations and after-sales service processes.
• Bachelor's degree or higher.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Demonstrated teamwork, execution, adaptability, and strong communication and coordination skills.
• Excellent analytical, writing, and learning capabilities.
• Fluency in both written and spoken English and Chinese is preferred.