Work force manager (Full-Time)

Job Title: Workforce Manager

Location: [Maadi - Cairo]

Type: Full-Time

Job Description:

We are looking for a highly skilled and analytical Workforce Manager to join our team at 4Level1. The ideal candidate will play a critical role in ensuring optimal workforce planning, efficient resource allocation, and seamless operations across all departments.

Key Responsibilities:

·        Capacity Planning:

o   Review capacity plans to determine the manpower requirements for each department, ensuring alignment with operational goals.

o   Collaborate with department heads to understand workload fluctuations and adjust staffing needs accordingly.

·        Forecasting and Strategic Planning:

o   Perform forecasting for new branches, determining staffing and resource needs to support expansion plans.

o   Develop headcount projections for various roles, including:

•  Call Center Agents
•  Track Admins
•  Branch Admins
•  Number of Seats and PCs
• Number of Halls
•  Number of Teachers

·        Seating and Space Management:

o   Design and execute seating plans for the operations team to maximize productivity and resource utilization.

·        Hiring Coordination:

o   Prepare and send hiring requests to the HR team based on approved manpower plans.

o   Monitor hiring progress to ensure timely onboarding of required staff.

·        Student Distribution Management:

o   Develop and implement efficient plans for student distribution across lectures, ensuring balanced class sizes and optimal learning environments.

·        Workforce Optimization:

o   Analyze operational data to identify trends, gaps, and improvement opportunities in workforce allocation.

o   Ensure proper staffing levels are maintained to meet service level agreements (SLAs).

·        Resource Planning:

o   Oversee resource allocation, including scheduling and ensuring proper availability of facilities, equipment, and staff.

o   Work closely with IT and facilities teams to ensure readiness of all operational resources.

·        Performance Monitoring:

o   Track key workforce performance metrics and provide regular reports to management on resource utilization and operational efficiency.

·        Collaboration and Communication:

o   Serve as a liaison between operations, HR, and other departments to ensure smooth workforce management processes.

Qualifications and Skills:

·        Proven experience in workforce management, capacity planning, or a related field.

·        Strong analytical skills with the ability to forecast, plan, and optimize resources effectively.

·        Excellent organizational and project management abilities.

·        Proficiency in workforce management tools and software.

·        Exceptional communication and collaboration skills.

·        Knowledge of operational requirements in a fast-paced, service-driven environment.

Why Join 4Level1

At 4Level1, you’ll be part of a dynamic team dedicated to delivering exceptional service and driving growth. If you’re passionate about optimizing operations and ensuring organizational success, we’d love to hear from you!