Manage the technician team responsible for performing vehicle electromechanical repairs, and keep the process
running in accordance with SOP to ensure target achievement, maximum productivity, quality, and profitability.
- Diagnose and identify the malfunctions & the technical errors in the car and test them, if necessary, before proceeding
- with maintenance
- Maximize the use of all available resources to ensure the department is running most effectively.
- Supervise the electromechanical technicians and facilities to ensure that they follow the proper Job order flow to satisfy customers, the parts department and the business office and deliver a positive customer experience.
- Ensure requesting the appropriate spare parts according to the faults and required maintenance.
- Follow up with the technicians on the workflow, which achieves balance and fairness within the group.
- Know and understand the dealership's warranty policies and procedures.
- Crosstrain the personnel to cover different roles inside the department to cover any manpower shortage effectively and
- efficiently.
- Realign employees who fail to adhere to instructions, company policies, etc.
- Check the internal and external condition of the cars before conducting the job order and matching it with the requested job order.
- Ensure the preservation of the car's internal and external condition by technicians, quality testers, car washers and drives which does not harm the car
- Ensure placing all the replaced spare parts in the client's car after the replacement, except for the oil filter, oil, unless otherwise requested by the client
- Set a high standard for shop cleanliness, equipment repair and general shop appearance and require that it be maintained.
- Schedule preventive maintenance of shop equipment.
- Organize and maintain proper use of the workshop's designated parking areas.
- Analyse and eliminate practices that waste supplies, utilities, space and time.
Requirements
- B.Sc. Mechanical Engineering or equivalent.
- 1-3 years of experience in a reputable dealership
- Sound technical knowledge of vehicles of other brands
- Solid Knowledge of maintenance/repair/ parts/accessories and vehicle areas
- Good understanding of automobile engineering
- State-of-the-art knowledge of innovative technologies
- Excellent written and spoken English
