ticketing systems , Intune, Iso 27001, Exchange Online, AWS, Networking Concepts, Openvpn, Gcp, Pc Hardware, Mobile Device Management, Teams, CIS Controls, SOC 2, Sharepoint, Entra ID, Snipe-IT, Microsoft 365 administration, ITSM processes, IT security fundamentals, endpoint management tools

Computer Networking, Cyber Security, Windows Server Administration, IT and software system assurance, ERP systems, Sharepoint, Maximo, Microsoft Desktop Operating Systems, Microsoft Office Programs, O365 Suite of Applications

Mcsa, Erp, Windows Server, Data Protection, Ccna, Vpn, Failover procedures, Internet Access, Disaster Recovery, Firewall fundamentals, Email service, Technical support, Printing

It Service Management, It Infrastructure Management, Vmware Vsphere, Windows Server, Routing, Dns, Vlans, Ip Telephony, DHCP, Microsoft Azure, networking fundamentals, Hyper-V, ITIL best practices, Active Directory, ITSM ticketing systems, Switching, Microsoft 365 administration, Cisco equipment