Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We're looking for an energetic and results-driven Food & Beverage Shift Leader to join our team in Cairo, Egypt. In this pivotal leadership role, you will oversee daily food and beverage operations during your assigned shift, ensuring exceptional service delivery, operational excellence, and a positive work environment. You will lead, motivate, and develop a team of food service professionals while maintaining the highest standards of quality, safety, and customer satisfaction. Your strategic approach to problem-solving and commitment to innovation will help us deliver outstanding guest experiences while driving operational efficiency.

Supervise and lead food and beverage staff during assigned shifts, ensuring adherence to company standards, procedures, and performance expectations
Schedule staff shifts, manage time-off requests, and ensure adequate coverage to meet operational demands and maintain service quality
Monitor food preparation, presentation, and service quality to maintain consistent excellence and uphold brand standards
Ensure strict compliance with food safety regulations, hygiene standards, and local health codes specific to Cairo operations
Manage inventory levels, track stock usage, analyze consumption patterns, and coordinate with suppliers to minimize waste and control costs effectively
Address customer concerns and complaints professionally and empathetically, resolving issues promptly to ensure customer satisfaction and loyalty
Train, mentor, and develop team members on service protocols, food safety practices, company policies, and professional growth opportunities
Conduct performance reviews, provide constructive feedback, and support staff development through transparent communication and recognition
Maintain detailed and accurate records of daily operations, sales performance, incident reports, and staffing metrics
Communicate effectively with management regarding operational challenges, staffing needs, performance metrics, and opportunities for improvement
Foster a collaborative, supportive, and inclusive team environment that promotes professional growth, accountability, and mutual respect
Analyze operational data and implement innovative solutions to enhance efficiency, reduce costs, and improve guest experiences
Maintain composure and make decisive decisions under pressure while remaining flexible and adaptable to changing circumstances

Qualifications

Required Qualifications:

Proven experience in food and beverage operations, restaurant management, or similar hospitality leadership roles
Strong knowledge of food safety standards, hygiene protocols, and local food regulations specific to Egypt
Demonstrated ability to lead, motivate, and develop team members effectively in fast-paced environments
Excellent communication and interpersonal skills with the ability to interact professionally with staff, management, and customers
Strong organizational and time management abilities with keen attention to detail
Proficiency in inventory management, cost control, and basic financial acumen
Cash handling experience and accuracy in financial transactions
Problem-solving skills with the ability to make decisive decisions under pressure
Commitment to customer service excellence and delivering exceptional guest experiences
Ability to work flexible shifts, including evenings, weekends, and holidays as required
Analytical mindset with the ability to interpret operational data and identify improvement opportunities

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Chief Steward

Demi Chef

Barista

Food & Beverage Shift Leader

Store Manager