Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a dynamic and results-driven Food & Beverage Shift Leader to join our team in Cairo, Egypt. In this pivotal leadership role, you will oversee daily food and beverage operations during your assigned shift, ensuring exceptional service delivery, operational excellence, and a positive work environment. You will be responsible for leading, motivating, and developing a team of food service professionals while maintaining the highest standards of quality, safety, and customer satisfaction.

Supervise and lead food and beverage staff during assigned shifts, ensuring adherence to company standards and procedures
Schedule staff shifts, manage time-off requests, and ensure adequate coverage to meet operational demands
Monitor food preparation, presentation, and service quality to maintain consistent excellence and brand standards
Ensure compliance with food safety regulations, hygiene standards, and local health codes specific to Cairo operations
Manage inventory levels, track stock usage, and coordinate with suppliers to minimize waste and control costs
Address customer concerns and complaints professionally, resolving issues to ensure customer satisfaction
Train and mentor team members on service protocols, food safety practices, and company policies
Conduct performance reviews and provide constructive feedback to support staff development
Maintain detailed records of daily operations, sales, and incident reports
Communicate effectively with management regarding operational challenges, staffing needs, and performance metrics
Foster a collaborative and supportive team environment that promotes professional growth and accountability

Qualifications

Proven experience in food and beverage operations or restaurant management
Strong knowledge of food safety standards, hygiene protocols, and local food regulations in Egypt
Demonstrated ability to lead, motivate, and develop team members effectively
Excellent communication and interpersonal skills with the ability to interact professionally with staff and customers
Strong organizational and time management abilities in fast-paced environments
Proficiency in inventory management and cost control
Cash handling experience and basic financial acumen
Problem-solving skills with the ability to make decisive decisions under pressure
Customer service excellence and a commitment to delivering exceptional guest experiences
Ability to work flexible shifts, including evenings, weekends, and holidays as required
Preferred: Experience training and developing food service staff
Preferred: Knowledge of local Cairo dining culture and customer preferences
Preferred: Experience with conflict resolution and difficult customer situations

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Food & Beverage Shift Leader

Demi Chef De Partie

Chef de Partie

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Barista