SLA, contact centre KPIs, vendor management, Crm Systems, NPS, CES, Telephony, FCR, customer analytics tools, contact centre operations, outsourcing governance, CSAT

Reporting Skills, Live Chat, Crm Systems, ticket management tools, WhatsApp

office furniture , Building Materials, Sales Forecasting, B2b Sales, wood manufacturing, fit-out interiors, Crm Systems

contact center technologies, customer service KPIs, customer journey management, Crm Systems

Microsoft Office, Negotiation, Sales Management, Coaching, Sales strategies, Crm Systems

Odoo, Microsoft Office, Market Analysis, Crm Systems

Kubernetes, Sql, Openshift, SLA, Grafana, PowerShell, Linux, Prometheus, Bash, Python, Windows Server Administration, Docker, DB2, Jenkins, Elasticsearch, MongoDB, GitHub Actions, Confluent, GitLab CI, IBM Cloud Paks, SLO, service reliability practices

Apis, Data Migration, Vendor management, Stakeholder communication, Cutover management, Large-Scale Complex Delivery Programs, System integrations, Technical PMO Leadership

Sql, vendor operations, Inventory Management, project management, Statistics, process improvement, Supply Planning, Analytical Techniques