Windows Environment, Excel, Word, ALICE Service Delivery and Recovery, Powerpoint, Opera, Opera Cloud Property Management System, Hotel loyalty program

planning, Analyzing, auditing, Call Centre Operations, Training, Reporting

team training , Upselling, Performance management, Beverage-focused initiatives, Lounge operations, Table management

POS Systems, cashier and closing reports, guest check-ins, Safety Training, Marriott Rewards

Cost Control, Inventory Management, outlet operations, cash handling procedures, guest service standards, Forecasting, Training, Health Safety, budgeting

automation, Google Analytics, Firebase, SEO, Aso, Cdp, Insider, AppsFlyer, chatbot solutions, AI-driven personalisation