Account Manager

Company Description Orman English School is an education-focused organization based in Giza, Egypt, with its main campus located on El Mariouteya Street. The school is committed to providing high-quality English language education and academic support to a diverse student population. It offers a structured learning environment designed to help learners build strong language skills and academic confidence. Team members join a collaborative community that values professional growth, student success, and clear communication with families and stakeholders.
Role Description The Account Manager role at Orman English School is a full-time, on-site position based in 6th of October. The Account Manager is responsible for managing relationships with students, families, and institutional partners, ensuring clear communication and high levels of satisfaction. Day-to-day tasks include handling inquiries, following up on admissions and enrollment processes, coordinating fee collection and payment follow-up, and maintaining accurate records in school systems. The role also involves preparing regular reports on account status, supporting retention initiatives, and collaborating with academic and administrative teams to resolve issues promptly. The Account Manager is expected to contribute to process improvements and uphold the school's standards of service and professionalism.
Qualifications

• Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with students, families, and internal teams.
• Experience in account management, customer service, or client-facing roles, ideally within education or service-oriented environments.
• Solid organizational and time management abilities, including handling multiple accounts, tracking deadlines, and maintaining accurate documentation.
• Proficiency with office software and digital tools (e.g., spreadsheets, CRM or student information systems, email and reporting tools).
• Problem-solving skills and a proactive approach to addressing concerns, resolving conflicts, and improving processes.
• Fluency in English and Arabic, with clear written and verbal communication skills.
• Bachelor's degree in Business, Administration, Education, or a related field, or equivalent practical experience.
• Ability to work on-site in 6th of October and collaborate effectively in a team-oriented school environment.