Job Description:
- Medical admin work (filling forms scan requests, surgery bookings) Matching clinics between hospitals and practice management database
- Adding new patient information on Practice Management System (Medd base)
- Assisting the PA with adding and cancelling clinics
- Sending review invitations via email
- Chasing appointment authorization codes via email
- Posting and emailing clinic letters to patients and GPs
- Sending appointment confirmation emails to patients.
- Updating PAs of the missing appointments to take action
- Making sure that the authorization codes and LOGs are in place for the appointments
- Checking the renaming of the LOGS is done accurately based on the agreed format
- Making sure that all the required clinic actions are done.
- Making sure that all the surgery documents are sent and uploaded on Medd base
- Receiving calls as an operator and transferring them to the required PA
- Creating and delivering reports to Team leaders
- Upload scanned files from Teams to Medd base
- Review scanned registration forms and compare the given information with the ones on the system Uploads reports from external hospitals to Medd base
- Escalating issues and complaints to the Team Leader Assist team members upon team leader's request
Job Requirements:
- Fluent English
- High Communication Skills
- Multitasker and Customer focused
- Eager to learn
- Good English in writing skills
- Team Player
- Flexible
Skills:
- Excellent verbal and written communication skills.
- Applicants should have an aptitude for sales
- Strong organizational and multitasking abilities.
- High level of empathy and interpersonal skills.
- Ability to work under pressure and handle challenging situations calmly.
Work Location: Heliopolis, Cairo
Working Days: Monday to Friday ( Saturday & Sunday off ).
Working Hours: 11:00AM to 7:00PM
