Airline Customer Agent.

Company Description

Alorica specializes in creating exceptional customer experiences and helping build lasting relationships between brands and their customers. As a full-service CX partner, we combine innovative strategies, top-notch expertise, and advanced technology to achieve tangible results. With a global presence of over 100,000 professionals across 17 countries, we serve more than 250 brands in 75+ languages. Guided by values of integrity, authenticity, and creativity, Alorica strives to set industry standards for customer experience. Join our team to be part of a connected and committed workforce dedicated to redefining customer interactions.

Role Description

This is a full-time, on-site role for an Airline Customer Agent located in Qesm El Sheikh zayed. In this role, you will handle customer inquiries, respond to requests professionally and efficiently, and ensure high levels of customer satisfaction. Responsibilities include providing prompt customer support, addressing concerns, offering solutions, and managing customer interactions to create a seamless experience. You will play an integral part in fostering a positive impression of the airline brand and enhancing customer experience.

Qualifications

• Strong expertise in Customer Service, Customer Support, and Customer Experience
• Excellent Communication and interpersonal skills
• Ability to ensure Customer Satisfaction through problem-solving
• Ability to work effectively in a fast-paced environment