Job Description
KEY RESPONSIBILITYESPONSIBILITY
- Project Execution & Management: Support the delivery of process improvement initiatives by coordinating tasks, tracking project milestones, managing documentation, and ensuring adherence to established deadlines, budgets, and quality standards under the direction of the team lead.
- Data Support & Analysis: Assist in collecting, organizing, and conducting basic analysis of operational data to identify process performance gaps and support decision-making.
- Implementation Support: Collaborate with internal stakeholders to facilitate the effective rollout of approved process changes, ensuring that deliverables are tracked and follow-ups are completed in a timely manner.
- Change Adoption Support: Assist in change management efforts by preparing training materials, participating in awareness sessions, and providing targeted end-user support to enable smooth adoption of new or revised processes.
- Cross-Functional Collaboration: Engage proactively with team members and business stakeholders to maintain alignment on project activities, gather inputs, and resolve operational issues during implementation.
- Process Documentation: Support the drafting and maintenance of process-related documentation including SOPs, workflows, and templates, based on content and direction provided by the team lead and subject matter experts.
TECHNICAL COMPETENCIES
- Understanding of process improvement methodologies
- Proficiency in data collection and basic analysis techniques
- Working knowledge of process mapping tools
- Familiarity with change management principles
- Strong communication and collaboration skills
FUNCTIONAL RELATIONSHIPS
- Reports to Business Excellence Executive/Assistant Manager to coordinate priorities and day-to-day responsibilities.
- Collaborates with project managers, team leaders, IT managers and BU heads to develop and advance process improvement initiatives
GENERAL ACCOUNTABILITY
- Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World's Our Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World's Code of Conduct and Ethics policies
- Ensuring that process improvements are aligned with organisational goals and objectives. This includes meeting project timelines, achieving targeted performance improvements, and ensuring effective communication and stakeholder collaboration.
- The job description is not restricted to the duties mentioned in this section. The job holder may be required to perform other related tasks to meet the department's objectives as assigned by his or her superior.
QUALIFICATIONS, EXPERIENCE AND SKILLS
- Bachelor's degree in business administration or engineering, or a related field preferred
- 35 years of experience in business process improvement, project coordination, or operational support roles
- Familiarity with process documentation, SOPs, and continuous improvement methodologies (e.g., Lean, Six Sigma is a plus)
- Proven ability to manage multiple tasks and coordinate activities across teams under structured supervision
- Strong attention to detail, organizational skills, and a commitment to execution quality
About Us
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
WE MAKE TRADE FLOW
