Job Purpose
- Introduce and apply the best practises and maintain adequate and effective controls across Mashreq Bank Branches to ensure that Mashreq Bank assets are protected against any losses.
- To conduct periodical reviews as per the plan set by ICU Head on all operational services & products to identify gaps, ensure controls are effective and risk mitigates are built around processes.
- Implement self-assessment across all units under scope
- Assessment & Ranking of Operations Risk.
- Ensure that the Bank is managed in accordance with both Mashreqbank policies and Egyptian regulation.
Ensure all SOP, OPM, CPM, APPM, ADM and other bank & Central bank, Association guidelines etc. are followed by all units under scope
Key Results Area
- Applying and implementing Operational Risk programs e.g. KRIs, Self Assessment, Scoring and rating of Operational Risk.
- Helping in establishing and implementing comprehensive guidelines to build a robust control culture to mitigate risk and alleviate operational losses arising out of system inadequacy, transaction fraud, staff negligence & errors which ultimately should reflect in satisfactory Audit Rating.
- Identify weakness in the effectiveness of controls and key processes and providing appropriate recommendations for improvement to minimise risk and safeguard the Bank's assets.
- Review and recommend changes to operating procedures (where required) to streamline the processes and to ensure that they are adequate and cost effective.
- Monitor Reconcilement GL accounts of sensitive Nature and ensure compliance with policy and procedures.
- Monitor exceptions and deviations and ensure timely closure and regularisation.
- Monitor & track audit closures raised by regulators / Internal Audit & ensure timely follow-ups, escalations for closures with the auditee units for timely remediation
- Conduct frequent reviews on sample basis to ensure policies and procedures are complied with.
- Providing Ops line management with review results and escalate when necessary.
Liaise with Internal/External audit to ensure all Audit requirements are fulfilled and satisfactory outcome is achieved
Knowledge. Skills And Experience
- Graduate with 8-10 years of diversified experience in banking operations covering a wide range of bank products and services.
- Good knowledge of risk management and banking legal aspects and compliance.
- Working Knowledge of Process design and Banking Systems.
- Managerial skills capability of managing all given tasks.
- Good people management skills & excellent analytical skills and an eye for details.
Excellent interpersonal, presentation, good attitude / leadership
- Ensure all counter transactions are processed accurately and swiftly and in accordance with the laid down procedures.
- Reduce wait time & serve time by efficient processing of all transactions.
- Manage customer expectation for each interaction and ensure adherence to basic service standards set by the business.
- Eliminate risk of cash differences by diligently enforcing, controlling & monitoring the Cash transactions processed & ensuring accurate delivery of cash to customers at all times.
- Be vigilant & alert on any possible frauds & risks.
- Provide continuous feedback to Branch Operations on process adherence & any observed inconsistencies at the counter through Branch Monthly Exception Reporting Mechanism
- Ensure Cash shortages & Excesses both at Counter & ATM are at zero.
- Investigate thoroughly any differences in balancing & reconciliation of cash & other security items by following the standard process of checking / scrutiny / investigation.
- Maintain an up to date / balanced inventory of all security stationary.
- Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.
- Report deviations / exceptions to concerned authority as per standard practice recommended by the Business.
- Enhance usage of ATM by customer coaching & ensure minimum risk for ATM maintenance
- Maintain tight control on all Branch Sundry & Suspense & Income Accounts & prepare / report monthly statements to Branch Operations
- Ensure all Branch GL lines monitored, balanced & reconciled as per guidelines
- Ensure any changes / modifications to the processes & policies made by H.O are timely implemented.
- Ensure Effective Risk Management & regulatory Compliance for the Teller Functions
- To observe appropriate measures defined for cash & vault security
- The job holder should have thorough knowledge of :
- Counter related functions
- Cash Management
- Clearing and Collection
- Drafts and Remittances
- Suspense / Wash accounts and G/L booking & liquidation
- System and Process of the area
- Fair knowledge of RBG products.
- Extensive knowledge of all counter related and dependent process.
- The following skills will be required to manage the counter area
- Leadership/Supervisory skills
- Excellent communication and interpersonal skills
- The CSM should have at least 4-5 years of experience as a teller within the banking industry.
