PURPOSE
Lead the Community Management function, ensuring seamless handover, DLP, and QA processes across communities. Drive service excellence, contractor compliance, and superior customer experience.
KEY RESPONSIBILITIES
Handover & QA
- Oversee snagging systems and pre-handover inspections.
- Coordinate with Projects and Contractors for timely, defect-free handovers.
- Lead handover meetings and pre-mobilization planning (DLD registration, service charges, staffing).
- Maintain infrastructure risk register and ensure mitigation.
- Implement QA software and drive continuous improvement.
DLP & Post-Handover
- Manage end-to-end DLP requests and ensure SLA adherence.
- Escalate unresolved or disputed snags; maintain dispute records for final deductions.
- Procure and manage external vendors for out-of-scope works.
- Track defects, control rectification budgets, and automate DLP workflows where possible.
- Ensure structured handover of community assets and complete closeout documentation.
- Lead lessons learned sessions with design and development teams.
QUALIFICATIONS & EXPERIENCE
- Education: Bachelor's in Engineering, Architecture, Facilities Management, or related field. Project/Asset Management certification preferred.
- Experience: 810+ years in community management, property development, or facilities handover, with proven DLP and QA expertise.
KEY SKILLS
- Digital handover/snagging systems & reporting tools
- Contract management & SLA governance
- Stakeholder management & cross-functional leadership
- Problem-solving & risk mitigation
- Customer-focused with strong communication skills
