About Paymob
Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone.
We're proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, UAE, KSA, and Oman.
We foster a value-driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.
Job purpose:
As a Banking Operations Associate, you will support the Banking Operations Manager in ensuring smooth and compliant operations with our banking partners. You'll play a key role in managing merchant documentation, resolving compliance issues, and coordinating across teams.
RESPONSIBILITIES- Communicate with banking partners to resolve account and facility-related issues promptly
- Identify, assess, and escalate non-compliance cases when needed
- Upload, verify, and audit merchant documentation to ensure full compliance with company and regulatory standards
- Maintain a well-organized and up-to-date database for all merchant documents
- Collaborate closely with the Sales team to collect required merchant documentation
- Ensure accurate and timely submission of documents to the Underwriting team for processing
- Conduct periodic audits on merchant files to identify discrepancies, risks, or missing information
- Prepare detailed reports on compliance status, documentation activities, and operational performance
- Identify inefficiencies in documentation and compliance workflows and propose improvements
- Work with the Operations team to implement standardized processes and enhance overall efficiency
REQUIREMENTS- Bachelor's degree in Business Administration, Finance, or related field
- Minimum 2 years of experience in banking operations, compliance, or document management (fintech/banking preferred)
- Strong communication skills
- High attention to detail and ability to multitask
- Proficiency in Microsoft Office (especially Excel)
- Ability to work under pressure and meet deadlines
BENEFITS- We offer competitive compensation packages and performance-driven incentive programs.
- We offer a flexible hybrid work model that supports both in-office collaboration and remote productivity.
- We invest in continuous career coaching to support your growth and long-term development.
- We collaborate across borders, embracing diversity and shared success.
