Job Purpose
Prepare and serve beverages to VIP clients, visitors, and management, maintaining a clean, fully stocked coffee area, while delivering fast and professional service at all times.
Key Responsibilities
1. Punctuality & Attendance
- Arrive on time for every shift and avoid early departures.
- Notify management in advance of any absences.
2. Customer Service
- Greet VIP clients, visitors, and management within 30 seconds.
- Take orders clearly, confirming preferences.
- Serve beverages professionally and handle minor issues promptly.
3. Beverage Preparation
- Prepare coffee, tea, and other drinks according to established recipes and presentation standards.
- Ensure quality, taste, and presentation meet expectations.
- Maintain a customer satisfaction rate of at least 90%.
4. Cleanliness & Hygiene
- Keep the coffee area clean throughout the shift.
- Regularly clean counters, machines, and seating areas.
- Follow all food safety and hygiene guidelines.
- Complete the daily cleaning checklist.
5. Inventory & Stock Control
- Monitor and restock supplies daily to prevent shortages.
- Prepare weekly orders in advance.
- Ensure the coffee area for the social media department is fully stocked weekly.
6. Communication & Professional Conduct
- Respond to management requests promptly.
- Maintain confidentiality when dealing with VIP clients and management.
- Communicate clearly and respectfully with all departments.
7. Additional Duties
- Assist with light food preparation when required.
- Support management and clients during meetings or events.
- Complete any additional tasks without compromising core responsibilities.
